Privacy Policy

Balwyn Bottega (“we”, “us” or “our”) is a family-run cafe, bakery and catering business located at Rear of Shop 3, 403 Whitehorse Road, Balwyn VIC 3103. We operate the website balwynbottega.com.au (the “website”).

We respect your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information, and how you can access or correct it or make a complaint. It is framed around the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or contacting us, you acknowledge that your personal information will be handled as described in this policy.

Personal information is information or an opinion that identifies you, or could reasonably identify you. The types of personal information we may collect include:

• Contact details, such as your name, email address and phone number.
• Enquiry details, such as the content of any message you send us through our contact form, by email or by phone.
• Catering enquiry details, such as your event date, number of guests, event type, pick-up or delivery preference, the items you are interested in, and any other details you choose to share.
• Dietary requirements you tell us about, such as allergies or intolerances.
• Technical information collected automatically when you visit the website, such as your IP address, browser type, device type, operating system, and the date and time of your visit.

Information about allergies or other dietary needs may be considered sensitive (health) information under the Privacy Act. We only collect it with your consent, when you choose to provide it, and only use it to prepare food safely for you or your event.

You don’t have to give us your personal information. You can browse the website without identifying yourself. However, if you choose not to provide certain details, we may not be able to respond to your enquiry or provide our services.

We collect personal information in the following ways:

• Directly from you, when you fill in our contact form or catering enquiry form, email us, call us, message us on social media, or speak with us in store.
• Automatically, when you visit the website. Our website host and the third-party services built into the website (such as embedded maps and web fonts) receive technical information from your browser as part of delivering the website to you.

If we receive personal information about you that we did not ask for, we will deal with it in accordance with the APPs, which may include destroying or de-identifying it where lawful and reasonable to do so.

We collect, hold and use your personal information to:

• respond to your enquiries and questions;
• prepare quotes and provide our cafe and catering services;
• communicate with you about your order, booking or event;
• cater safely for any dietary requirements you tell us about;
• operate, maintain, secure and improve our website; and
• comply with our legal obligations.

We will only use your personal information for the purpose we collected it, for a related purpose you would reasonably expect, or as otherwise permitted or required by law. We do not send marketing messages unless you have asked to receive them, and you can opt out at any time.

Cookies are small text files stored on your device by your browser. Our website does not currently use analytics or advertising cookies.

Some pages include an embedded Google Map so you can find us, and our website uses Google Fonts. When these load, Google may receive technical information such as your IP address and may set its own cookies, in line with Google’s own privacy policy.

You can control or delete cookies through your browser settings, including blocking all or some cookies. If you block cookies, some features of the website, such as the embedded map, may not work as intended.

We may share your personal information with trusted service providers who help us run our business and website, only as needed for them to provide their services to us. These include:

• website hosting and form-handling providers;
• the online database we use to manage catering enquiries;
• email providers; and
• mapping and font providers.

We may also disclose personal information where required or authorised by law, or with your consent.

We do not sell, rent or trade your personal information.

Some of our service providers, such as our website hosting, email and online database providers, may store or process data on servers located outside Australia, including in the United States and other countries.

Before disclosing personal information overseas, we take reasonable steps, in line with APP 8, to ensure those providers handle it in a way that is consistent with the Australian Privacy Principles. This includes choosing reputable providers with appropriate security and privacy practices.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These include using secure, password-protected systems, encrypted connections to our website, and limiting access to people who need it.

However, no method of transmitting or storing information online is completely secure. While we do our best to protect your personal information, we cannot guarantee its absolute security.

We keep personal information only for as long as it is needed for the purposes we collected it, or as required by law, for example for tax or record-keeping obligations. When it is no longer needed, we take reasonable steps to securely destroy or de-identify it.

You can ask to access the personal information we hold about you, or ask us to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email us at balwynbottega@gmail.com.

We may need to verify your identity before acting on your request. We will respond within a reasonable time, usually within 30 days. If we refuse your request, we will tell you why in writing, as permitted by law, and explain how you can complain.

If you have a concern or complaint about how we have handled your personal information, please contact us in writing at balwynbottega@gmail.com or by post at the address below. Please include your contact details and a description of your concern.

We will acknowledge your complaint, look into it, and aim to respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Our website may contain links to external websites, such as Google Maps, Instagram and TikTok. These websites are not covered by this Privacy Policy, and we are not responsible for their content or privacy practices. We recommend reading their privacy policies before providing any personal information.

Our website is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The latest version will always be posted on this page, with an updated effective date shown at the top.

If you have any questions about this Privacy Policy or how we handle your personal information, contact us: